Privacy notice

When you send a quote or appointment request: your name, your email address and/or phone number, the details you choose to give about the vehicle or property, any notes you write, and any photos you attach.

When you use the assistant: the messages you send, the page you were on, and a temporary session identifier. We do not ask the assistant for payment details or identity documents, and you should not send them.

To reply to your enquiry, to prepare a quote, to arrange work if you go ahead, and to keep the records a business is expected to keep. Marketing consent is separate, starts unticked, and is never a condition of requesting service.

Photos you attach are stored privately and are visible only to shop staff. They are not published anywhere on this site. Project photographs appear publicly only when the customer has given permission, and identifying details such as number plates are obscured.

Your enquiry is visible to the shop’s own staff accounts, not to other visitors and not to other customers. Staff accounts are individual and protected by sign-in.

Payments, where offered, are processed by Stripe. Card details are entered on Stripe’s hosted checkout and are never collected or stored by this site. Our hosting and email providers process data on our behalf.

Enquiries are kept while they are useful for the work and any follow-up; the retention period is set in the shop’s settings and shown to staff. Assistant conversations are short-lived and are deleted automatically on a 30-day cycle.

You can ask for your enquiry and its photos to be deleted at any time by contacting the shop.

You can ask what we hold about you, ask for it to be corrected, withdraw marketing consent, or ask for it to be deleted. Use the phone or email address below and say what you would like done.

Withdrawing marketing consent does not affect a quote or a booking request.